1. Overview
At Alchemy Oasis, we aim to deliver your garments and skincare products in a timely and efficient manner. This Shipping Policy outlines our shipping process, timelines, and related terms.
2. Order Processing
- Orders are processed within 1–3 business days after confirmation
- Orders are not processed or shipped on Sundays or public holidays
- You will receive an email confirmation once your order is placed and another when it is shipped
3. Shipping Timelines
- Standard Delivery: 3–7 business days (depending on location)
- Delivery times may vary due to:
- Remote locations
- Courier delays
- Weather or unforeseen circumstances
4. Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout
- We may offer free shipping on selected products or promotional offers
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking ID via email
- You can track your order through the courier partner’s website
6. Shipping Address
- Customers must provide accurate and complete shipping details
- Alchemy Oasis is not responsible for delivery failures due to incorrect or incomplete addresses
- If an order is returned due to incorrect details, re-shipping charges may apply
7. Delivery Issues
Delayed Delivery
- While we strive for timely delivery, delays may occur due to external factors
- We are not liable for delays caused by courier companies
Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 48 hours of delivery
- We will assist in resolving the issue with the courier partner
8. International Shipping
- Currently, we [do/do not] offer international shipping
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9. Contact Us
For any shipping-related queries, contact:
📧 email@alchemyoaesis.com
